Pipe just burst? Shut off your main water valve first, then call. We arrive in approximately 60 minutes for emergency water extraction, structural drying, and mold prevention — and coordinate directly with a licensed plumber for the pipe repair itself. IICRC certified. Insurance handled start to finish.
Three things, in order, before help arrives.
Usually located near the street meter box or in a utility room/closet. This stops the flow immediately — everything else can wait until this is done.
If water is near outlets, switches, or wiring, cut power to that area at the breaker box. Water and electricity together are a serious safety hazard.
Don't wait until morning. Every minute of standing water increases the damage and the cost. We dispatch 24/7, including holidays.
No stock photos — this is what our crew actually handles across Charlotte NC homes.
A split copper line found in an attic — this is exactly what triggers the emergency call.
Water spreading across hardwood in real time — every minute before extraction adds cost.
Removing standing water down to the subfloor before drying equipment goes in.
Water from a burst pipe finds insulation, framing, and subfloor within minutes — and Charlotte's humid climate can turn untreated moisture into mold within 24 to 48 hours. What could have been a same-day extraction becomes a multi-week rebuild. The single biggest factor in your final cost isn't the burst pipe itself — it's how long the water sat before someone called us.
📞 Call Now — Don't Let It SitEmergency Restoration Team (ERT) is not a franchise — we're a locally owned, IICRC certified restoration company based in Charlotte, NC. When a pipe bursts, the crew that answers the phone is the same crew that shows up at your door, usually inside the hour.
We handle the water damage side of a burst pipe — extraction, drying, and rebuild. For the pipe repair itself, we coordinate directly with a licensed plumber so nothing falls through the cracks between "the leak is fixed" and "your home is actually dry."
Founded to serve Charlotte, NC and the surrounding metro — including Gastonia, Matthews, Huntersville, Fort Mill SC, and Rock Hill SC.
Every technician is IICRC certified — the industry standard your insurance company recognizes for approved claims.
Available 24 hours a day, 7 days a week, 365 days a year — including holidays.
Charlotte's climate and soil create specific, well-known risk factors for burst pipes year-round.
Winter cold snaps freeze water in uninsulated crawlspaces, exterior walls, garages, and hose bibs — the leading cause of Charlotte burst pipes.
Charlotte's dense red clay swells and shifts with moisture, stressing underground and foundation-adjacent pipes.
Older galvanized or polybutylene pipe materials in older Charlotte homes are prone to failure over time.
Sudden pressure surges from municipal supply changes can stress weak points in aging plumbing.
Internal pipe corrosion thins walls over years until a section finally gives way, often without warning.
Roots seeking moisture can crack or crush underground supply and drain lines over time.
A proven, IICRC-compliant process — the same standard required by insurance carriers.
We confirm your water is fully shut off and, if you don't already have a plumber, can coordinate one for the pipe repair itself while we handle everything water-related.
Industrial submersible pumps and truck-mounted vacuum systems extract standing water rapidly from carpets, hardwood, subfloors, and walls.
High-volume air movers and commercial dehumidifiers dry the structure. We monitor moisture levels daily to confirm complete drying before mold has a chance to start.
All affected surfaces are professionally cleaned and treated with antimicrobial agents to eliminate odor-causing microbial growth.
Once drying is verified, our team handles drywall, flooring, painting, and full repairs — one company for every step after the pipe itself is fixed.
A bathroom restored after a burst supply line — same footprint, fully rebuilt.
Real reviews from homeowners across Charlotte, Gastonia, Matthews, Fort Mill SC, and surrounding areas.
"A pipe burst in our crawlspace overnight during a freeze. They walked me through shutting off the main on the phone, then had a crew out within the hour. Handled our plumber coordination too."
Mark H.
Charlotte, NC — Frozen Pipe Burst
"Supply line to our washing machine let go while we were at work. Came home to a flooded laundry room and hallway. They extracted everything and had drying equipment running the same day."
Jenna C.
Matthews, NC — Burst Supply Line
"They were upfront that they don't fix the pipe itself and got a plumber out at the same time as their crew. No runaround, no confusion about who does what."
David R.
Fort Mill, SC — Burst Water Heater Line
Answers to the questions homeowners ask most.
We serve Charlotte NC and the entire Charlotte metro — on both sides of the NC/SC state line — 24 hours a day, every day of the year.
📞 (704) 525-4552Resource Center — Helpful & Authoritative Links
Already shut off the water? Our IICRC certified technicians provide free, no-obligation inspections — and document everything your insurance carrier needs.
We respond quickly — or call (704) 525-4552 now.
